Shipping costs vary depending on the type of service selected and the destination area.

Standard shipping is priced at €4.99 , while Priority Shipping , which offers faster service, is priced at €6.99 .

Additionally, for orders equal to or greater than €20.00 , free shipping is offered as a temporary promotion , allowing customers to enjoy their purchase without additional delivery costs.

These prices and conditions apply to shipments within Europe and certain areas of the Americas and Latin America . In certain countries, such as Argentina , prices and promotions may vary depending on logistics availability and local conditions .

Yes, at Silueen we ship internationally.

It's important to note that shipments outside the European Union may be subject to duties or customs taxes, which are the customer's responsibility.

For more information on international shipping, please don't hesitate to contact us.

At Silueen, we comply with European Union consumer protection regulations. You have the right to cancel your purchase and request a refund within 14 calendar days of receiving your order, with no justification required.

To exercise this right, the product must be returned in its original condition, unused, and with its packaging intact. Once the item has been received and inspected, the refund will be issued within a maximum of 14 days from the notification of withdrawal, using the same payment method used for the purchase.

Return shipping costs will be borne by the customer, except in the case of defective products or incorrect shipments, in which case we will be responsible for the costs. To arrange a return, please contact us through our customer service department.

If you have received a defective product or a product different from the one you ordered, we apologize for the inconvenience and will resolve the situation as soon as possible.

To manage the incident, please contact us within 14 calendar days of receiving your order through our customer service team. Provide us with details of the issue and attach photos of the item you received.

After reviewing your request, we will offer you a solution, which may include a replacement of the product at no additional cost or a refund of the amount paid. In these cases, we will be responsible for the return and reshipping costs.