Shipping costs vary depending on the type of service selected and the destination area. Standard shipping costs $9.95, while Priority Shipping, which offers faster service, is $12.95. Additionally, for orders of $80 or more, we are offering free shipping as a temporary promotion, allowing customers to enjoy their purchase without additional delivery charges. Prices may vary in some areas of the Americas and Latin America. In certain countries, such as Argentina, prices and promotions may change depending on logistics availability and local conditions.

Yes, at SILUEEN we offer international shipping. Please note that shipments outside the European Union may be subject to duties or customs taxes, which are the customer's responsibility. For more information about international shipping, please do not hesitate to contact us.

At SILUEEN, we are committed to providing quality products and an exceptional shopping experience. If you receive a defective or incorrect item, you can request a return within 30 days of receiving your order.

Conditions for return:

• The product must be unused, with all tags attached, and in its original packaging.
• Returns are only accepted for defective products or products shipped in error.

Return process:

• Contact our customer service team with your order number and evidence of the problem (photos or video).
• We'll evaluate your request and, if applicable, send you a free return label.
• Once the item is received and inspected, we will issue a full refund using the original payment method.

Important: Returns are not accepted for changes in size, color, or other personal reasons.

If you have received a defective product or a product different from the one you ordered, we apologize for the inconvenience and will resolve the issue as soon as possible.

Please contact our customer service team within 14 calendar days of receiving your order. Please provide details of the issue and include photos of the item you received.

After reviewing your request, we will offer you a solution, which may include a replacement of the product at no additional cost or a full refund. In these cases, we will be responsible for the return and reshipping costs.